Airlines 5 stars skytrax. The best airlines in the world

: This is a UK-based consulting company that studies the quality of airline and airport services. The company annually compiles a ranking of the top 100 airlines around the world, and being ranked number one is like winning the Oscars in the world of air travel. The rating is based on a survey of passengers: it contains 50 points about all the details of the flight - from the convenience of the website and queues at the airport to the comfort of the seats, cleanliness and temperature on board the aircraft. 20 million people of 105 different nationalities left their reviews, who expressed their opinions about 325 different airlines - so we think the result can be considered quite reliable.

On 20 June 2017, Skytrax announced the results: Qatar Airways was this year's best airline, winning the award for the fourth time. The airline's triumph did not end there: they also became the best air carrier in the Middle East. They also officially have the world's best business class and first class lounge. Second place goes to Singapore Airlines, they are also the best airline in Asia. The top twenty airlines in the world include Lufthansa, Austrian and Air France. Garuda Indonesia turned out to be the best. In a separate rating for European airlines, Lufthansa is in first place (Russian Aeroflot is in the top ten), and the best European low-cost airline is Norwegian. You can study the entire rating based on all criteria in detail.

By the way, there is alsoairport rating : you can explore where it’s worth coming, even if you don’t need anything in the nearest city, or, conversely,

We all want the best. This also applies to flights, which today have become no less popular means of transportation than trains or cars. When searching experienced travelers They focus not only on the price and fare conditions, but also on the airline itself. Various ratings that are compiled annually by high-status international agencies can also help in choosing a particular carrier. When compiling such lists, a number of factors are analyzed, including reviews from passengers themselves.

A little about the rating

One of the most prestigious awards in the airline industry is the World Airline Awards. The European consulting agency Skytrax has been identifying the best since the 90s of the last century. It is noteworthy that when compiling the rating, the evaluator relies on reviews from passengers all over the world. In particular, the latest survey in 2018 involved more than 25 million people from 100 locations around the world, rating more than 300 airlines.

In general, it is curious that in recent decades, Asian carriers have been pushing European and American leaders out of their leading positions.

The best airlines in the world 2018

In 2018, the company received the “aviation Oscar” Singapore Airlines. The aircraft of Singapore's national carrier have been flying through the world's airspace for more than 70 years. From its base at Changi Airport, flights operate to more than 60 cities in 30 countries located on five continents. In total, the airline's fleet includes about 120 aircraft, including 19 Airbus A380 (Singapore Airlines was the first in the world to use double-decker aircraft for commercial transportation). The airline has the highest five-star rating according to Skytrax (only a few airlines in the world have five stars).

In second place - " Qatar Airways" A year earlier, the national airline of Qatar was on the first line of the rating. The carrier cannot boast of a rich history - it has been operating only since 1993, which does not prevent it from actively developing and confirming its weight in aviation. Qatar Airways operates 220 aircraft that fly to Africa, Asia, Europe, North and South America, Australia and Oceania. The company's route network covers more than 150 destinations.

Rounding out the top three is another holder of five aviation stars - the Japanese carrier “ ANA All Nippon Airways." The company was founded in 1952 and today is the leader in domestic transportation and the second international carrier in the country. Its planes fly to almost 50 airports in Japan (from southern to northern) and to 22 cities in other countries (including Korea, Southeast Asia, China, Europe and USA). In total, ANA All Nippon Airways operates more than 230 aircraft.

The fourth place is occupied by one of the largest airlines in the world - “ Emirates Airlines". Despite its relatively young age (the company was founded in 1985), it has already become largest company Middle East and even ranked first in the ranking of the best airlines. The peculiarity of Emirates Airlines is that its fleet consists only of wide-body aircraft, Boeing 777 and Airbus A380 (the latter, by the way, the airline is the largest operator in the world). In total, the fleet consists of more than 270 aircraft. The number of passengers using its services is growing every year and is already close to 59.5 million people.

A Taiwanese airline made it into the top 5 "EVA Air". The carrier's fleet is small - only 75 aircraft. Nevertheless, EVA Air transports passengers and cargo to several dozen destinations. Planes fly to Asia, Europe, Australia and America.

Another Chinese carrier " CathayPacific"in sixth place in the ranking. It is based in Hong Kong and flies to more than 110 destinations around the world. The airline operates 126 passenger and 20 cargo aircraft. The company was founded in 1946 by former Air Force pilots, American Roy Farrell and Australian Sidney de Kantsov. Initially, the carrier's headquarters were located in Shanghai, and then moved to Hong Kong. Cathay Pacific also boasts five Skytrax stars.

The only European company in the top 10 is the German flagship carrier. Lufthansa" The company has been operating in the market for more than 90 years (if you don’t take into account a break of several years during wartime (when the air fleet was mobilized) and after the war, when the carrier was blacklisted for collaborating with the Nazis).

Today it has more than 280 aircraft on its balance sheet. The headquarters is located in Frankfurt am Main, based at the airports of Frankfurt, Munich and Dusseldorf - connecting flights are operated through them. By the way, the company’s symbols (the recognizable logo with a crane and corporate colors) have not changed since its creation. And it was Lufthansa that was the first in the world to show passengers movies during long flights.

In seventh place is the fourth largest airline in China « Hainan Airlines». Over the quarter century of its existence, it has grown from a small regional company to a large international carrier. Currently, 227 airliners carry passengers by regional and charter flights to about 500 destinations.

National carrier of Indonesia " Garuda Indonesia"received its name from the symbol of the country - the mythical king of birds Garuda. It is one of the fastest growing airlines in the world and another Skytrax five star holder. The airline's fleet consists of 142 aircraft flying domestically and internationally. Asia, the Middle East, Europe and Australia.

Closes the top ten best airlines in the world " Thai Airways" It is the national carrier of Thailand and one of the founders of the influential airline alliance Star Alliance, dating back to 1960. The Thai Airlines fleet consists of 80 aircraft. Passengers note hospitality and impeccable service on board airline aircraft flying in more than 70 destinations in 35 countries.

Top European Airlines

In addition to the global rating, lists of the best carriers by region are also compiled. In particular, recognized as the best company in Europe Lufthansa. The top 5 best airlines in Europe also included Swiss, Austrian Airlines, Turkish Airlines and KLM.

The best carrier in Asia is Singapore Airlines. IN North America is in the lead Air Canada. Among Russian airlines in 2018 it was noted “ Aeroflot", which was recognized as the best carrier in Eastern Europe (in the world ranking it is on the 23rd line).

The best low-cost airlines

Passengers who are accustomed to using the services of budget airlines will be interested in the ranking of the best low-cost airlines in the world. The top 10 here looks like this:

1. AirAsia
2. Norwegian
3. EasyJet
4. Jetstar Airways
5. AirAsia X
6. WestJet
7. IndiGo
8. Southwest Airlines
9. Eurowings
10. Scoot

"received a four-star rating from the British Skytrax for the level of service. 38 airlines in the world now have a similar rating, seven airlines have a higher five-star rating, reports the correspondent website.

Aeroflot received four stars for the level of service in all classes and types of routes, but for certain parameters the ratings were slightly lower. This mainly concerns service at airports.

In economy class airport services, only three stars were awarded to check-in services, arrival services, and transfer services, and the organization of boarding for flights was awarded only two and a half. Only luggage delivery received four stars.

On board in economy class, cleanliness in the cabin and toilets, in-flight entertainment system, Internet access on long-haul flights, quality of food on short flights. Aeroflot earned three and a half points for the comfort of seats, pillows and blankets, quality of food on long-haul flights, and three points for entertainment on short-haul flights. The worst situation is with the press - two points on long routes and three on the rest.

The crew's work is rated four stars in terms of efficiency and attitude towards customers (but only 3-3.5 stars in terms of interaction with them), friendliness, consistency of service, fulfilling passenger requests, knowledge of languages, maintaining standards by all crew members. In general, cabin crew performance ratings are the most consistent and highest among all service areas.

In premium economy class, in terms of airport service, transfer service, arrival service and baggage delivery are rated four stars. three and a half - registration and organization of boarding for the flight. On board in premium economy class, four stars are given in all respects - from seat comfort to the availability of press. The same goes for the crew, with two exceptions: three and a half stars for customer interaction, and attention throughout the flight.

The usual airport service for business class turned out to be even better - four stars in almost all respects except check-in (three and a half). But passengers have complaints about service in business lounges: four points were received only for cleanliness, attitude of staff and quality of food (but not for the choice of food). Three and a half points were awarded to the comfort and general atmosphere in the halls, accessibility and convenience of seats, privacy, choice of food, Internet access, efficiency in problem solving, hospitability of service, friendliness of staff and knowledge of foreign languages.

On board in business class, all parameters are rated four stars - both on long- and short-haul flights. Among these parameters, in addition to those previously mentioned in economy class, are also meals at any time at the request of the passenger. Flight attendants also received four points in all respects.

On at the moment in the Skytrax rating, in addition to Aeroflot, there are two Russian airlines - its subsidiary carrier Rossiya (two stars) and Sibir (S7 Airlines) (three stars). Seven airlines in the world have the highest rating of 5 stars - ANA All Nippon Airways, Cathay Pacific, Garuda Indonesia, Asiana Airlines, Hainan Airlines, Qatar Airways and Singapore Airlines. Only the last four of them have flights to Russia.

In addition to Aeroflot, 38 carriers have four stars. These are Air Astana, Air Canada, Air Dolomiti, Air France, Air Mauritius, Air New Zealand, Air Seychelles, Austrian Airlines, Azerbaijan Airlines, Bangkok Airways, British Airways, China Airlines, China Southern Airlines, Dragonair, Edelweiss Air, Emirates, EVA Air, Finnair, Hong Kong Airlines, JAL, JetBlue, KLM, Korean Air, Lufthansa, Oman Air, Porter Airlines, Qantas, Royal Air Maroc, Saudi Arabian Airlines, Silkair, South African Airways, SWISS, Thai Airways, Tianjin Airlines, Turkish Airlines, Virgin Atlantic, Virgin America, Virgin Australia. Only 14 of them regularly fly to Russia.

Skytrax, which specializes in researching the quality of services of various air carriers and airports, has released an annual ranking of the best airlines in the world. When compiling it, the impressions of over 19 million travelers from 105 countries were taken into account. The survey, which covered more than 325 air transport companies, contained 49 parameters, ranging from cabin comfort to quality of service. Here are the top ten airlines in the world, according to a Skytrax survey.

10. Garuda, Indonesia

This air carrier has recently undertaken a large-scale renewal of its aircraft fleet and significantly improved the quality of service. The pilots were not left deprived either; they were given more comfortable seats.

And Garuda flight attendants received an award in 2017 as the best flight attendants in the world. They received this title for the second year in a row.

9. Hainan Airlines, China

Founded in 1993, Hainan Airlines is the only Chinese airline to be awarded the coveted five stars by Skytrax experts. In three short years, it moved from 22nd place to 9th position in the top of the world's best air carriers. It operates more than 160 aircraft and is rapidly expanding in the Asian, European and Australian regions. Skytrax reviewers praised Hainan Airlines for its responsive service and comfortable business class cabins. The company also earned the title of the best airline in China and received the award for the best airline staff service in China.

8. Etihad Airways, UAE

The Abu Dhabi-based air carrier won awards for the world's best first class in 2017. best places in first class and better service in first class. Some of the features of being on board Etihad include the use of noise-canceling headphones and dimming lighting to keep passengers well-rested.

7. Lufthansa, Germany

In recent years, the German airline has had to make significant budget cuts. Fortunately, this did not affect the service and overall quality of service. And for best results, Skytrax recommends adding newer A380s and 748-8s to your fleet.

Lufthansa took first place for best European airline and for its excellent first class restaurant.

6. EVA Air, Taiwan

It was EVA Air that pioneered the creation of premium economy class on the Boeing 777. Skytrax awarded the Taiwanese carrier a prize for the world's cleanest cabins and the most comfortable business class.

5. Cathay Pacific Airways, Hong Kong

Although the Hong Kong-based airline dropped one point from its 2016 ranking, it still maintains its place as one of the most respected air operators in the Pacific region. Having at your disposal big park Boeing 777-300ER and offering high frequency, Cathay is one of the best Asian companies. Skytrax reviewers are pleased with Cathay's comfortable seats, quality of service, and in-flight entertainment. However, there were also some poor reviews due to congestion and unstable weather at Cathay's Hong Kong base.

4. Emirates, Dubai

Over the past 30 years, Emirates has become one of the world's leading long-haul airline operators. The airline's entertainment system includes a huge selection of films, music and games, on demand and in several languages. The children will also have something to do during the flight; they will be given pencils, coloring books and soft toys.

For 13 years in a row, Emirates has been a leader in the category " best entertainment on board the plane."

3. All Nippon Airways, Japan

Skytrax awarded ANA employees the title of "Asia's Best Staff", indicating that the airline has demonstrated high quality services in the air and on the ground after greeting passengers at the airport. The Japanese are renowned for their politeness and respect for others, but at ANA customers will find amazingly friendly staff, a positive airport atmosphere, and a pleasant flight experience with folding seats and USB ports, even in economy class.

2. Singapore Airlines, Singapore

Based on parameters such as overall quality of service, seat comfort, and attitude of flight attendants, Singapore Airlines typically ranks among the leaders at the World Airline Awards every year.

Personal TVs with a lot of entertainment programs and hot towels instead of the usual candy before takeoff are just some of the benefits of Singapore Airlines. The carrier's base is Changi Airport, which has not lost the title to its competitors for five years in a row. best airport in the world according to Skytrax. Singapore Airlines is the best airline in Asia, with awards for the best premium economy class and unrivaled business class seats.

1. Qatar Airways, Qatar

After falling to second place in 2016, the Qatari carrier has managed to regain the title of “best airline in the world”. Reviewers praised the very comfortable seats and interesting entertainment, brightening up long flights.

The airline offers more than 150 destinations worldwide and is constantly expanding its fleet to include the latest generation of long-haul airliners, including the Boeing 787 Dreamliner and Airbus A350. Qatar Airways also won awards for Best Airline in the Middle East and Excellent Business Class.

Top 10 airlines in the world 2017 (Infographics)

Skytrax has named the world's best airlines of 2017 and awarded the winners during the World Airline Awards at the Paris Air Show.

Skytrax is a British independent agency that surveys customers of 320 airlines around the world. It is on the basis of these polls that she names the winners.

Skytrax surveys are independent and incorruptible.

Rating of the best airlines in the world 2017

1 Qatar Airways
2 Singapore Airlines
3 ANA All Nippon Airways
4 Emirates
5 Cathay Pacific
6 EVA Air
7 Lufthansa
8 Etihad Airways
9 Hainan Airlines
10 Garuda Indonesia
11 Thai Airways
12 Turkish Airlines
13 Virgin Australia
14 Swiss International Air Lines
15 Qantas Airways
16 Japan Airlines
17 Austrian
18 Air France
19 Air New Zealand
20 Asian Airlines
21 Bangkok Airways
22 KLM
23 China Southern
24 Hong Kong Airlines
25 Finnair
26 AirAsia
27 Cathay Dragon
28 Norwegian
29 Air Canada
30 Aeroflot
31 Malaysia Airlines
32 Delta Air Lines
33 Virgin Atlantic
34 Korean Air
35 China Airlines
36 Alaska Airlines
37 Aegean Airlines
38 Aer Lingus
39 jet Blue Airways
40 British Airways
41 easyJet
42 Iberia
43 Virgin America
44 Jetstar Airways
45 Air Asia
46 Air Astana
47 Vietnam Airlines
48 Ethiopian Airlines
49 South African Airways
50 Avianca
51 Saudi Arabian Airlines
52 Azul Brazilian
53 Oman Air
54 Southwest Airlines
55 Porter Airlines
56 SilkAir
57 Indigo
58 WestJet
59 LATAM
60 Scoot
61 Jetstar Asia
62 TAP Air Portugal
63 Alitalia
64 Eurowings
65 SAS Scandinavian
66 Thomson Airways
67 Philippine Airlines
68 Brussels Airlines
69 Copa Airlines
70 Air Transat
71 Azerbaijan Airlines
72 China Eastern
73 Jet Airways
74 American Airlines
75 Fiji Airways
76 Ryanair
77 Air Mauritius
78 United Airlines
79 LOT Polish
80 Air Seychelles
81 SriLankan Airlines
82 Icelandair
83 Juneyao Airlines
84 Gulf Air
85 Air Berlin
86 Hawaiian Airlines
87 American Eagle Airlines
88 Vueling
89 Air Nostrum
90 Tigerair
91 Kenya Airways
92 Royal Brunei Airlines
93 Air Malta
94 Xiamen Airlines
95 S7 Airlines
96 Peach
97 Royal Air Maroc
98 Air China
99 Air Canada Rouge
100 Aeromexico.