Dialogues in English at airport baggage claim. English words and phrases to use at the airport

As Anthony Price aptly put it, the devil redesigned hell by learning from the experience of airport planning. Indeed, travelers sometimes have to wander around the airport for a long time, hoping to find the right boarding gate or exit in general. It is especially difficult for those who are abroad: without knowing English, it can be very, very difficult to navigate the area. But what to do if the flight is very soon, and you have forgotten English? For you, we have developed a complete and understandable phrasebook on the topic “English at the airport”, as well as detailed instructions on how to navigate an airport abroad. At the end of the article there is free material with all the phrases, as well as a dictionary with useful vocabulary on the topic “English at the airport”.

So, you have decided to travel abroad by plane. A trip to another country promises to be exciting, and you are already happily packing your bags. However, once again putting the cat out of the bag, you suddenly remember that on the way back you will have to book a ticket, communicate with airport and customs officials - and all this will have to be done in English. It’s good that we have foreseen this situation and prepared simple instructions for you with useful phrases in English for communication at the airport. Learn and use!

Order tickets

You can order a ticket (to book a ticket) online, by phone or at a special point of sale. Let's imagine that you are buying a ticket at the box office. Don’t forget to check the details about the flight: are there stopovers, can you get a window seat, are there any discounts on your ticket. Use our selection of phrases to order tickets in English.

The operator will explain all the details to you and ask clarifying questions in English.

You can call back a few days after placing your ticket order and confirm the reservation, replace the ticket or inform about the cancellation of the reservation. Do this using the following phrases:

Now imagine another situation: you were planning to stay abroad for a couple of weeks, but a few days after arriving, your boss calls you and says that you urgently need to return to work. In this case, you urgently stuff all your things into your suitcase and go to the airport to buy a ticket for the first flight. You can use the same phrases as when making a reservation at the box office. Here are a couple more suggestions that you might find useful:

If you are booking a ticket online, it is important for you to remember a few words and phrases. Let's look at the purchase form using the AZair service as an example.

Arrival and registration

We think there is no need to remind you once again that you need to arrive at the airport 2-2.5 hours before departure, then you can calmly resolve all issues and be on time for your flight.

If you have an electronic ticket, we recommend printing it in advance. In addition, you can go through online check-in for your flight in advance and receive a boarding pass, which will indicate the terminal number where you need to arrive and the seat number on board airplane. We advise you to go to the airport website, look at the map and find out in advance where the terminal you need is located. There you can also find out whether there is a shuttle there and how to get to the terminal faster. These simple steps will allow you to speed up the check-in process and avoid hassle. If you checked in online, you will need to find a drop-off counter at the airport.

Once you arrive at the airport, look for the departures board. On it you can see information about the flight - the inscription on-time (on time), delayed (flight delayed) or cancelled (canceled). In addition, the information board will indicate the check-in counter/desk number for your flight.

At the check-in counter, airport staff will check your documents. If you only have a ticket, you will be given a boarding pass here. Also, upon check-in, you check in all luggage except carry-on luggage. You can find out more about what hand luggage is allowed at this airline on the company’s website.

Are you checking in a vase that you bought as a gift for your beloved grandmother? Then ask for your luggage to be marked “fragile”. Grandma will approve! When checking in your luggage, use the following phrases in English:

Airport staff will communicate with you using the following phrases:

Customs control

You have safely checked in your luggage and are heading through customs control lightly. Here your documents will be checked again. To avoid delaying yourself and other passengers, remove all metal items and electronic devices from your pockets and go through the metal detector frame. At the same time, hand luggage is also scanned for prohibited items. Customs officers may use the following phrases when communicating with you:

When communicating with airport staff, you may find the following phrases useful:

Boarding the flight

Did you quickly complete all registration rounds? If you have a lot of time, go to the departure lounge. And if you have not only time, but also some money, do not deny yourself the pleasure of visiting a duty-free store.

You can also walk around the airport grounds. You can navigate using the map - let's look at the diagram of Heathrow Airport.

After walking around the airport, buying perfume, cosmetics and grabbing a couple of bottles of good alcohol for gifts, you hear the boarding announcement for your flight. Clutching your dear purchases and your empty wallet to your chest, go to the desired exit (a departure gate). The gate number is indicated on your boarding pass and also on information screens at the airport. We recommend that you pay attention first of all to the information on electronic displays, as sometimes airports change gate numbers for flights shortly before boarding is announced. Before boarding, you will need to present your boarding pass. Don't lose it: it's usually marked with your luggage check-in number, so you'll need it upon arrival.

While in the lounge, you may hear various airport announcements in English. It will also be useful to understand them:

On the plane

Finally you are on board the plane. Congratulate yourself - you have successfully completed the most difficult part of your flight. Now you can relax and get some sleep. Just before that you need to find your place. To do this, take advantage of the following suggestions:

Before or during the flight, the flight attendant makes several important announcements. They usually mention the following phrases:

At the arrival airport

Happy landing! We hope the landing was soft. To make our phrasebook as complete as possible, let’s imagine that you are flying to an English-speaking country. In this case, at the airport of arrival you will need to go through customs and passport control again, and also fill out a declaration if you are importing goods for sale or goods whose total value exceeds established norm. In addition, customs officers will ask about the purpose of arrival and place of accommodation. You may be asked the following questions in English at your arrival airport:

To give a confident answer, use the following phrases:

The final part of our flight epic is baggage claim. You need to go to the transport tapes and see which one has your flight number on it. Upon receipt, be sure to check the number on your boarding pass and the number on the tag on your bag - they must match.

Unforeseen circumstances

It’s good if the flight goes off without a hitch. What to do if something does happen to you? Contact airport staff for help using the following phrases:

Prepare everything in advance necessary documents and put them in one folder, which will always be in your hands. You can also purchase a convenient aircraft document organizer. We recommend making photocopies of all documents and placing them in your luggage or hand luggage. This way, if you lose the originals, you will at least have copies and it will be easier for the police to help you.

2. Don’t take anything unnecessary on board

Do not take sharp items with you, such as a nail file - this will save you from unnecessary explanations at customs control. Study the airline's requirements for hand luggage in advance: food items are usually allowed to include baby food, fruit and even sandwiches. Pack liquids in small containers with a volume of no more than 100 milliliters each and no more than a liter in total and place them in a transparent cosmetic bag with a zipper. If you need to take a certain medicine for medical reasons, make sure you get a special certificate from your doctor in advance. It is also worth clarifying whether an umbrella, a suit bag and a laptop are included in the established weight of hand luggage or are considered separately.

3. Language will bring you to London

Even if an unfamiliar airport seems like a labyrinth of the Minotaur to you, remember that there is a way out from here too. Ariadne's thread, or rather, help, will be offered by any airport employee, do not hesitate to contact him. The main thing is don't panic. Once you realize that you are lost, find the airport information desk - their desks are located throughout the building.

4. Practice training dialogues

In addition to the phrases above, it will also be useful to listen to examples of dialogues that may take place at the airport. When you listen to such audio recordings, repeat the phrases, this will help you remember them better. You can find dialogues at the airport in English on the websites espressoenglish.net and talkenglish.com. In addition, it is worthwhile to reinforce the learned phrases with practical exercises, for example, on the website agendaweb.org, which contains many tasks for those who are going on a trip.

And if you want to feel comfortable on your trip, we invite you to download it - its main character, Alexey Chaikin, will give you a tour of London and help you communicate with foreigners without any problems.

Complete list of words and phrases for download

At the end, we invite you to download a document that contains all the useful words and phrases from the article.

(*.pdf, 312 Kb)

Now you have all the vocabulary you need to speak English at the airport. Try to remember it and feel free to hit the road. We wish you a pleasant flight!

Anyone who has been to an airport at least once knows how difficult it can be to find your way, especially in a hurry, and how difficult it is sometimes to find the right exit or platform. Especially if there is no time, you need to act in an organized and error-free manner. If in your home country the issue can be resolved by contacting an airport employee, then in a foreign country things may be more difficult. If your English is below a beginner level and conducting a dialogue at the airport in English is a difficult task, then you will have a very, very difficult time.

English at the airport is an international language; it is spoken in every airport in the world. Once you learn the necessary phrases in English, you can easily explain your problem or find your gate at any airport. Today we will look at the topic of conversational dialogues at the airport, in which we will reveal the main situations that take place before boarding, after boarding and during the flight. After studying this topic, you will feel much more confident at a foreign airport!

The first phrase you need to know in English is to book ticket, which means “order a ticket.” This can be done online, by phone or directly at the box office. If you do this at the cash register, you cannot do without communicating with the operator. This will require additional knowledge, that is, you will need to learn more colloquial phrases. Remember that when ordering a ticket at the ticket office, you need to first clarify some details about the flight:

• Are there any free window seats left?
• Are there intermediate landings?
• Is it possible to take advantage of a discount on a coupon if it exists (discount)

Let's look at the basic English phrases you need to know in order to start a conversation correctly:

1. When to book a plane ticket
2. You need to register a ticket for a Moscow flight
3. To book a ticket to Moscow.

Translation into English:

• I'd like to make an airline reservation.
• I’d like to make a reservation on the Moscow flight.
• I’d like to book a seat to Moscow.

Let's look at clarifying questions with translation that will be useful for everyone to have a conversation at any airport:

1. When is the landing?
2. When does boarding begin for the flight?
3. Where do I check in?

Translation into English:

• When is boarding time?
• When does boarding begin?
• Where do I check in?

The following table shows flight-related questions that can be used on an airplane:

Such phrases can be asked to flight attendants. English for flight attendants is, one might say, English for passengers. During a dialogue, you need to understand what they are saying to you and give the correct answer. Having learned the above phrases, you can easily communicate and clarify the nuances that interest you.

Dialogue at the airport in English: basic phrases that will make your flight easier

There are certain phrases that relate to a comfortable flight, for example, many passengers want to get a ticket at the window. To do this you need to say I'd like a window seat, please. If, on the contrary, you prefer an aisle seat, tell I’d like an aisle seat, please.

And of course, you need to know twice the questions that relate to the cost of tickets. If you want to ask about discounts, please tell Is there any discount? If you are traveling with children, remember that children's tickets are cheaper than adult tickets. This also needs to be clarified. To do this, ask How much is a child’s ticket?

Important! A child ticket is not always minus 50% of the cost of an adult ticket. Each airline dictates its own terms. If you want to know all the price details in advance, visit the airline’s website. Better yet, contact a member of staff. With the money you save you can buy gifts for your loved ones in duty free.

When these phrases are learned, we move on to the rest. Remember that dialogues are two-way communication. You speak, the interlocutor answers or asks. You need to understand what is being asked or said to you. Dialogue in English at the airport is a common thing. You need to know the basic phrases by heart.

Let's look at the table where we list the main questions that the employee will ask you:

English at the airport for booking, changing or canceling tickets

There are times when you need to cancel your reservation or replace your ticket. If you want to change your booking, please tell I'd like to change my reservation. If you need to cancel your reservation, please tell me I'd like to cancel my reservation. If you want, on the contrary, to confirm your reservation, please tell I’m calling to confirm my reservation for tomorrow. It's on British Airlines flight 777.

Important! These are example phrases. Flight names and numbers are just an example. You need to know your specific flight and its number. The sentences contain fictitious flights, for example. While filling out the paperwork, carefully monitor your flight number and departure time!

Remember that travel and flights can be unpredictable. It happens that you go on a business trip for several weeks, but 2-3 days after arrival your boss calls and asks you to return to work immediately. In this case, you urgently need to pack your bags and go back. To do this at the airport, the following phrases will be useful to you:

1. To ask when the next/next flight to Moscow is => When is the next flight to Moscow?
2. To ask if a particular flight leaves on time (on schedule) => Will this flight leave on time?

But these are, let’s say, exceptions to the rules. But, in any case, you also need to know these phrases. There are all sorts of situations.

Phrases that will become necessary during arrival and registration

The boarding pass is indicated by the terminal number ( terminal), where the passenger needs to arrive.

We offer words on the topic Airport in English:

• arrival on time => on-time;
• when the flight is delayed you will see => delayed;
• if the flight is canceled at all, it will write => cancelled.

And one more thing. Remember the word fragile, which translated into Russian means “fragile.”

• Please mark this bag as “fragile”.

Fragile items include souvenirs, glassware, ceramics, etc. It is recommended to wrap such items in special paper or cellophane with pimples. But, in any case, there should be a mark. Otherwise, you risk not delivering your gifts to their destination.

Such vocabulary is a must-learn not only for passengers, but also for flight attendants, terminal employees and all employees at the airport. If you know how to communicate and express your requirements correctly, boarding and check-in will be simple, easy and without any unexpected surprises.

For beginning students, certain concepts can be challenging. Remember: dialogue at the airport in English is a competent approach to correctly expressing your requirements.

Let's sum it up

Dialogues in English are required. English is spoken all over the world, and at the airport it is international. To properly check in, fill out the necessary paperwork and check in your luggage, you need to know English phrases that are used exclusively at airports. Knowledge of spoken English is very good, but when the question concerns such specialized institutions as an airport, you need to know the appropriate phrases, and you need to learn them by heart and know them like twice two.

Airport vocabulary is as important a nuance as the correct filling out of documents. To avoid delaying yourself and others, it is extremely important to know how to talk in such a place. You need to know how to correctly translate advertisements in English in order to catch your flight and not confuse the terminals.

By studying English words on the topic of Airport, you, first of all, enrich yourself with knowledge, but most importantly, learn to correctly state your requirements. There is no room for jokes, inaccuracies or misunderstandings at the airport. Here you need to speak clearly, correctly and concisely. Knowing specialized phrases will help with this in the best possible way.

Good luck and new achievements in English!

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Hello my dears!

We all often need to use airline services. How to buy a ticket at the airport? Or register? I hope the sample dialogues below help you.

• Woman shopping at the airport plane tickets.

• A man passes pre-flight check-in.

• The couple acquires plane tickets at the ticket office.

• Woman buys a plane ticket.

• The man is trying change tickets on the plane at the airport.

Using these dialogues as an example, you were able to see various situations that arise at the airport while traveling. I hope you learned a few useful phrases!

Whether for business or pleasure, we fly abroad from time to time. And here the question arises: how to behave at English-speaking airports? What questions can they ask there? What situations will arise?

In this article we will look at the most common words that may be needed at a foreign airport. Let's start with registration and end with a successful arrival at your destination.

Well, let's go!

1. How to check in at the airport

At registration (check-in/[check`in]) you will first be asked to present passport(“passport” ["pɑːspɔːt]/[p`aspot]) and ticket(“ticket” [ˈtɪkɪt]/[t`ikit]).

May I have yours passport, please?
Can I have yours? passport, Please?

May I have yours tickets?
Can I have yours? tickets?

After this you have to check a bag- ("check in luggage/bag" /[check e bag]).

Are you checking any bags?
Will you register bags?

How many bags are you checking?
How many bags/suitcases do you register?

Here you will also need the word scale- ("scales" /[scale]).

Please put your bag on the scale.
Please put bag/suitcase on the scales.

We often take with us carry-on(“carry-on luggage” [ˈkæri-ɒn]/[k`eri on]).

Do you have a carry-on bag?
Do you have any carry-on baggage?

Your carry-on is too large.
Yours manual luggage too big.

Sometimes it turns out that your bag overweight("too heavy, overweight" [ˈəʊvəweɪt]/[`owewait]).

Your baggage is overweight.
By your luggage advantage.

By how many kilos is my baggage overweight?
How many kilograms do I have? advantage luggage?

However, instead overweight simpler words can be used:

Your baggage is too heavy.
Your luggage is too heavy.

Your baggage is too large.
Your luggage is too big.

You have excess baggage.
You have too much many luggage

If you really have an advantage and have to pay extra, then you can ask about the price like this:

How much should I pay for excess baggage per kilo?
How much do I have to pay per kilogram of excess luggage?

If you can take something out ( take out/[take `out]) and transfer it to hand luggage right on the spot, you can report this as follows:

Let me take a few things out.
Let me take a few things out.

If your suitcase contains fragile items, you can put a sticker on it with the inscription fragile(fragile [ˈfræʤaɪl]/[fr`agile]) to inform the airport staff about this.

Sometimes for various reasons flights (flight/[flight]) delayed (delayed"detained" /[dil'aid]). You may be informed about this during registration:

Your flight has been delayed.
Your flight was detained.

If something happens canceled (chancelled[ˈkænsəld]/[k`enseld]), you may hear the following:

Your flight has been canceled.
Your flight was canceled.

! Additional questions.

In the US, you may be asked additional questions during registration for security reasons. They might look like this:

Did you pack your bags yourself?
Did you pack your bags yourself?

Has your luggage been in your possession at all times?
Did you have your luggage with you at all times?

Did you leave your bag unattended at any time?
Have you ever left your bag unattended for any period of time?

Has anyone given you anything to carry on the flight?
Have you received any items from another person that you will have with you during the flight?

The purpose of these questions is to ensure that potential attackers could not put anything in your suitcase.

You may also be asked the following:

Are you traveling with any liquids?
Do you have any liquids with you?

Are you carrying any firearms or flammable materials?
Do you have any firearms or flammable items on you?

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2. Security at the airport

On guard you will go through metal detector(“metal detector” [ˈmɛtl dɪˈtɛktə]/[m`etl di`ekte]) and pass your luggage through x-ray machine(“X-ray scanner” [ˈɛksˈreɪ məˈʃiːn]/[exr`ey mash`in]).

IN x-ray machine built in conveyor belt("conveyor" /[konv'eye bet]), on which luggage is placed. You will most likely be asked:

Put your bags on the conveyor belt, please.
Place your bags/suitcases on conveyor, Please.

When you go through a metal detector, you may be asked to remove your shoes or asked further questions about the presence of metal objects. Additional requests might look like this:

Spread your arms out please.
Please spread your arms out to the sides.

Open your bag.
Open your bag.

Take your shoes off.
Take off your shoes.

Please, take off your jacket.
Please take off your jacket.

Take off/remove your belt.
Remove the belt.

Do you have any keys or change in your pockets?
Do you have keys or small coins in your pockets?

If you have a computer in a case with you, then you can also ask:

Do I need to take my laptop out of the bag?
Do I need to take my laptop out of my bag?

To which you will most likely be answered “yes”.

When the inspection procedure is over, you will be wished:

Have a nice flight!
Have a nice flight!

3. Boarding announcements

Each airport is divided into large parts - terminals (terminals[ˈtɜːmɪnlz]/[t`eminls]). Each terminal, in turn, has a certain amount exits (gate/[gate]), through which the landing (boarding[ˈbɔːdɪŋ]/[b`one]) on the plane. After we have passed through the security point, we should expect an announcement about the start of boarding the desired plane.

At this time we may hear the following things:

Flight ___is now boarding at gate ___.
Flight ___ lands at gate ___.

We would now like to invite all passengers to board.
We would like to invite all passengers to board.

There has been a gate change.
The boarding gate number has changed.

This is the final boarding call for ___.
This is the last call to board the plane ___.

4. Communication on board the plane

On board you can ask flightattendant("steward, stewardess" /[flight at'endant]) in addition to food and drinks, for example, pillow("pillow" [ˈpɪləʊ]/[p`ilou]), blanket(“blanket” [ˈblæŋkɪt]/[bl`enkit]), napkins(“napkins” [ˈnæpkɪnz]/[n`epkins]).

Use the following polite phrase:

Could I have a __________?

And don't forget to say "thank you".

5. How to get through customs and claim luggage

Hurray, here we are, finally! The first thing we have to go through here is customs(“customs” [ˈkʌstəmz]/[k`astemz]). Here you may be asked some general questions regarding your visit: paragraph appointments (destination[ˌdɛstɪˈneɪʃən]/[destin`ation]), target (purpose[ˈpɜːpəs]/[p`epes]) visit, availability of items needed declare (declare/[dikl`ea]). For example:

What is your final destination?
What is your final paragraph appointments?

What is the purpose of your visit?
What is target your visit?

How long are you staying in ____?
How much time do you plan to spend in ___?

Do you have anything to declare?
Do you have something that you need declare? (We're talking about weapons, medicine, large quantities money - that is, about things that may be prohibited in the country where you arrived, and for which you will have to pay taxes).

In order to pick up your suitcases, you will have to find a department called: baggage claim(“customs” [ˈbægɪʤ kleɪm]/[b`egidj stamp]) or baggage reclaim(“customs” [ˈbægɪʤ rɪˈkleɪm]/[b`egidj rikl`ame]) - that is, the baggage claim point.

It also happens that in the chaos we lose things at the airport. In this case, you can try looking for them in the lost property office ( lost property/[lost pr`opeti] in Europe and the UK or lost and found/[lost and foundation] in the USA).

If suddenly something happened to your luggage: let's say it was lost (lost/[lost]), or damaged (damaged[ˈdæmɪʤd]/[d`emijd]) or some things are missing ( missing[ˈmɪsɪŋ]/[m`isin]), then you can tell the staff about this using the following phrases:

My baggage was lost.
My luggage was lost.

My baggage was damaged.
My luggage damaged.

A few things are missing from my baggage.
From luggage gone missing some things.

That's all, I hope the article was useful and interesting! Happy travels!

So you've gone on a trip to an English-speaking country. And if you should not have any difficulties in explaining the flight from a Russian city, then on the way back you will need English at the airport - read the most necessary words and phrases in this article.

Airport in English – airport. Which is not very different from our writing, so it’s very easy to remember. Otherwise, words such as flight, departure, arrival and others are so different that without knowledge of English you can get confused.

Inscriptions

Below are the words and symbols at the airport in English with translation into Russian. They may be useful to you, especially if there is no Russian-speaking person nearby who could tell you their meanings.

Information – information, help desk.
International Flights – international flights.
Check-in – registration.
Check-in counter – registration desk.
Security Check – control of the security service.
Passport Control – passport control.
Customs – customs control.
Arrivals – arrival area.
Departures – departure area.
Departure Gate - departure gate.
Baggage Claim – baggage claim.
Money Exchange – currency exchange.
Exit - exit.
Toilets - toilets.

Designations on the boarding pass

The boarding pass (translated into English) contains the following important information:
Flight number – the number of the flight you are flying on.
Departure time – departure time.
Arrival time – time of arrival at the destination.
Gate – exit number.
Boarding time – time of boarding the plane.
Seat – indicates your seat on the plane.

Buying a ticket

If you did not buy a return ticket in, but are going to purchase it abroad, then the information below will be useful to you.

Ticket in English – ticket.

You can find out the cost of a ticket by asking the question: “How much is the ticket?” [how mach from ze tikit?] - “How much is the ticket?” Having received an answer on the cost, if you want to purchase one ticket, then say: “I need one ticket” [ai nid one ticket] - “I need one ticket.” If you need two tickets, the phrase will look like this: “I need two tickets” [ai nid tou ticits] - “I need two tickets.” If you need more tickets, I think you understand where in the phrase the number is indicated, and the article about will help you name it correctly.

What questions may arise and how to ask them

Where is the information desk? – Where is the information office? [ua from the information office?]
Is this flight number...? – Is it flight number...? [from IT flight nambe...?]
Where can I book (buy) a plane ticket? – Where can I book (buy) a plane ticket? [ua ken ai book (bye) e plain ticket]
When is the next flight to...? – When is the next flight to...? [one of the next flight tu...?]
Where can I return my ticket? – Where can I return my ticket? [ua ken ai rityon mai tikit?]

Questions related to baggage and hand luggage

In English, luggage is pronounced [lagij] and written as “luggage”. Sometimes you can deduct that in American version the word “baggage” looks different, namely as “baggage” [baggage]. There are many more subtleties and nuances in the use of “luggage” and “baggage” that we will not touch on now - just don’t be surprised when you come across both words (in phrases and inscriptions). In the questions and statements below, only the first option will be used.

Where is baggage checked in? – Where can I have my luggage registered? [ua ken ai have may lagij registed?]
Where can I get my baggage? – Where can I pick up my luggage? [uea ken ai pik ap may lagij?]
How much luggage can you take with you? – How much luggage can I take? [how mach lagij ken ay take?]
How much should you pay for being overweight? – How much should I pay for the excess weight? [how mach shud ai pei fo ze xes wait?]
I only have hand luggage. – I’ve carry-on luggage only. [Ive Carion Laghidge Ownley]
Where is the storage room? – Where is the left luggage office? [ua from Ze Left Lage Office?]