How to choose Aeroflot seats in advance. Aeroflot introduces paid advance selection of seats on the plane Booking seats on a flight

Content

Previously, at the request of the passenger at the check-in counter, it was possible to choose a passenger seat at the window or aisle. Recently everything major airlines provide the service of self-booking seats on board the aircraft. Now it is possible to reserve a seat you like in any part of the aircraft cabin without the help of a registrar.

Booking methods

As soon as registration begins, you can select comfortable place from free ones according to the aircraft cabin layout. The passenger selects a suitable reservation option from the available ones. Available methods for booking seats for passengers:

• Choosing a seat when purchasing a ticket is simple and convenient option. The disadvantage of this method may be an additional commission fee of 16 to 35 US dollars for the reservation service.
• Selecting the seat number for the passenger when online registration– a comfortable way that saves time. You can book a seat number from any place where there is Internet access. The disadvantage is that some airlines prohibit online check-in and seat reservations for passengers with small children, animals, and luggage.
• Selecting your seat when checking in at the airport is the traditional method. The advantage is absolute reliability, but the disadvantage is the need to arrive at the airport at least 2 hours before landing.

Pay attention! Some airlines block the choice of seats for passengers located in the front rows or near emergency exits. The seats are intended for pregnant women, women with infants, very tall or overweight citizens, passengers with animals, and people with disabilities.

Stages of the procedure

Passenger seats can be booked on the official website of the air carrier. Intermediary companies do not provide the opportunity to specify a location at your own request. To choose your own seat numbers when purchasing an air ticket, you must:

1. Go to the official website of the airline.
2. Decide on the direction, date and time of the flight, and the number of passengers.
3. Please indicate the desired seating.
4. Check the entered data.
5. Pay for air tickets.
6. Print your boarding passes.

You can quickly and conveniently reserve a seat on an airplane using an electronic ticket 24 hours before departure; registration ends 45–60 minutes. It is possible to go through the procedure virtually on the carrier’s official website or through a special terminal (counter) located at the airport. Step-by-step algorithm for choosing a passenger seat number during online check-in:

1. Visit the official Internet portal of the air carrier or use the terminal at the airport.
2. Check in using your ticket and flight number or booking code.
3. Indicate the desired seat numbers on board the aircraft.
4. Print your boarding passes.
5. Present the electronic tickets with the indicated seats to the registrar.

Sometimes there is no way to go online, there is no desire to issue tickets yourself, or there are other reasons. In such circumstances, passenger seat reservations can be made at the check-in counter. If the check-in process does not take place in the last minutes before departure, then receptionists often ask passengers where they prefer to sit, providing passengers with the seat layout on board the aircraft.

Booking seats with different airlines

Each air carrier has its own official website, where you can book seats on plane tickets and pay for them. The differences relate to the start and end times of check-in, restrictions on online booking of passenger seats, necessary documents. Features of booking seats for passengers from different airlines:

• Aeroflot – reservations on Aeroflot planes using tickets are possible no later than 6 hours before departure. Check-in begins at Sheremetyevo Airport 2 hours in advance (online 24 hours in advance) and ends 40 minutes before takeoff. You will need to present your passport and air ticket at the counter to process documents for your flight. Passengers with animals, luggage, those wishing to receive special food, and disabled people are registered at the airport.
• Ural Airlines– online check-in begins one day before departure; for transit and multi-leg flights, registration takes place 12 hours in advance. Online registration ends 4 hours, and for some destinations 60 minutes before takeoff from Sheremetyevo or Domodedovo. The air carrier’s “Seat Selection” service is paid (about 1,500 rubles). For a comfortable flight, you can block the adjacent passenger seat, the cost is from 2 to 3 thousand rubles.
• S7 Airlines – online check-in begins 24 hours before and ends 45 minutes before the aircraft takes off from Domodedovo or Vnukovo airport. The “Seat Selection” service will cost 300 rubles, except for the preferential category of passengers and persons participating in the loyalty program. There are restrictions on booking seats for people flying on irregular flights or with animals, people with disabilities, groups of more than 9 people, and children traveling unaccompanied by their parents.
• Emirates – electronic check-in begins 2 days and ends 90 minutes before departure from Domodedovo. The seat selection fee depends on the type and position of the passenger seat and ranges from $15 to $205. Additional fees are not charged to preferential category passengers, loyalty program participants, gold or platinum level holders. Restrictions on online seat reservations apply to people traveling with animals; children flying unaccompanied by adults; people with disabilities, etc.

Important! For all air carriers, purchasing tickets near emergency exits is prohibited for passengers traveling with children over 1 year old. During a flight, a child is able to pull the emergency door handle, which will lead to depressurization of the aircraft cabin and an emergency situation.

Online check-in for direct scheduled flights opens 24 hours and ends 40 minutes before departure, with the exception of flights departing from the airports of Rome, Dubai, Tel Aviv, Beijing, Harbin (at these airports online check-in ends 1 hour before departure ).

Online registration for charter flights begins from the moment the passenger lists are ready from the tour operator (but not earlier than 12 hours before the flight departure).

For some cities, check-in is only possible at the airport. You can check the possibility of online check-in for a flight for your order at.

Online registration is not possible:

for the following categories of passengers

• Minor passengers traveling unaccompanied by an adult (capable) passenger;
• Seriously ill passengers;
• Patients on stretchers;
• Passengers with reduced mobility;
• Passengers deaf and/or visually impaired, unaccompanied;
• Blind passengers with a guide dog;
• Passengers transporting tame pets or birds;
• Passengers carrying luggage in the aircraft cabin;
• Passengers who have paid for an additional seat in the aircraft cabin;
• Passengers transporting weapons and/or ammunition;
• Deported passengers, regardless of escort;
• Passengers who require medical assistance during flight;
• Passengers who have unpaid services on their order.

when ordering special services

• Carriage of an animal in the cabin (PETC);
• Carriage of luggage in the cabin - a seat has been purchased for luggage (CBBG);
• Transportation of firearms, ammunition (WEAP);
• Unaccompanied Child (UMNR);
• Accompanying Passenger (MAAS);
• Medical certificate (MEDA);
• Extra seat (EXST);
• Sick stretcher passenger (STCR);
• Airplane boarding seat required (WCHR);
• Sick passenger unable to move independently (WCHC);
• Sick passenger unable to climb stairs (WCHS);
• Battery powered wheelchair (WCBD, WCBW);
• Custom Manual Wheelchair (WCMP);
• A wheelchair is available on board, provided by the airline (WCOB);
• Deaf Passenger (DEAF);
• Blind Passenger (BLND);
• Deportation with Escort (DEPA);
• Deportation Unaccompanied (DEPU).

When filling out the data, please note that the last name is written in Latin, and the order number differs from the ticket number. This information can be found in the order confirmation email or in the itinerary receipt.

The order number is a combination of six Latin letters and numbers, for example: 3OTCHJ
Number electronic ticket is a combination of thirteen digits, for example: 2622418001102

Boarding pass

The boarding pass received after online check-in must be taken with you to the airport.

If you do forget your boarding pass, you can reprint it at the airport check-in counter before the check-in time for your flight closes.

At Koltsovo and Domodedovo airports for printing boarding pass You can also use self-registration kiosks.

The boarding pass indicates the end time of boarding. Before this time, you need to go to the boarding gate.

Check-in for international flights

On destinations with visa requirements Upon completion of online registration, you will receive a registration confirmation by email. You will need to go to the check-in counter at the airport to have your visa documents checked and your boarding pass will be issued to you at the check-in counter.

Registration of passengers with an infant

Passengers with babies Also, upon completion of online check-in, you receive a registration confirmation; your boarding pass must be obtained at the check-in counter at the airport. For passengers with an infant, the safest seats on the aircraft are available, which are automatically assigned by the system; selecting other seats is not possible.

Checking in with extra baggage

If you are traveling with baggage exceeding the size hand luggage (more than 55x40x20 cm or weighing more than 5 kg for Economy class and more than 15 kg for Business or Comfort class), you can check in online and drop off your luggage at the check-in counter with the sign “Baggage drop off” or at the check-in counter of your flight.

If you plan to take more baggage than the amount specified in your tariff, you must purchase the service in advance " Extra luggage» on the airline’s website or mobile application.

For flight safety reasons, the airline reserves the right to change the seat you chose when receiving your boarding pass or on board the aircraft, as directed by the pilot-in-command.

Upgrade to Business Class

To upgrade, please contact your check-in agent at your departure airport. Upgrade to Business Class is possible for Wings gold card holders, subject to availability.

Attention! Once you have checked in online, you cannot make any changes to your ticket.

Airport check-in

Check-in for a flight is carried out using an identity document.

The departure time on the ticket (route receipt) is local.

To register for domestic flights and passing various types of control (customs, immigration; veterinary, sanitary - for pets), it is recommended to arrive at the airport 1 hour 30 minutes in advance, international flights- 3 hours before the departure time of the flight indicated on the ticket (route receipt).

Passenger check-in for both domestic and international flights of the airline ends 40 minutes before the flight departure time, with the exception of flights departing from the airports of Rome, Dubai, Tel Aviv, Beijing (at these airports check-in ends 1 hour before departure).

Please note that according to the operating hours of Ben Gurion Airport (Tel Aviv), in the event of a change in departure time or flight cancellation, check-in closes 1 hour before the scheduled departure time of the flight, that is, 1 hour before the scheduled departure.

Due to the indefinite strike of security personnel international airport Barcelona, ​​registration times have been extended. Check-in for flights from Barcelona opens 3.5 hours before the scheduled departure time. It is recommended to arrive at the airport in advance.

At Koltsovo, Domodedovo and Sochi airports, you can check in through self-check-in terminals, and then drop off your luggage at check-in counters or at a counter marked “Baggage Acceptance” (drop off).

Passengers who arrive late at check-in time will not be allowed on the flight.

At some airports, check-in for late passengers is available; to do this, you need to contact an airline representative. Additional fees may apply to open registration.

Requirements for foreign citizens entering the territory of the State of Israel

Based on recommendations from the Embassy of the State of Israel in Russian Federation We draw your attention to the fact that, regardless of the visa or visa-free regime between countries, the final decision on the entry of a person into the territory of a foreign state is made by the airport border services and/or other competent authorities directly when crossing the state border.

In order for your trip to the cities of the state of Israel to be as comfortable as possible and leave only pleasant memories, we recommend checking the validity period in advance foreign passport and other documents required for entry into the territory of this state.

When checking in for your flight, be prepared to present to the Ural Airlines employee:

• Printed airline tickets (route - receipts) of Ural Airlines with entry and exit dates;

Sample).

When departing from Israeli airports Passengers are advised to arrive at the check-in area 3 hours before the scheduled departure of the flight.

Check-in for international flights at Israeli airports closes 1 hour before flight departure on schedule regardless of possible changes in departure time or flight delays.

More detailed information about passenger services at Israeli airports can be found on the official website of the aviation authorities of the State of Israel: http://www.iaa.gov.il/en-US/airports/BenGurion/Pages/default.aspx

Requirements for foreign citizens entering the territory of the Republic of Cyprus

Based on the recommendations of the Embassy of the Republic of Cyprus in the Russian Federation, we draw your attention to the fact that, regardless of the visa or visa-free regime between countries, the final decision on the entry of a person into the territory of a foreign state is made by the border services of the airport and/or other competent authorities directly upon crossing the state border. borders.

In order for your trip to the cities of the Republic of Cyprus to be as comfortable as possible and leave only pleasant memories, we recommend that you check in advance the validity of your passport and other documents required for entry into the territory of this state.

When checking in for your flight, be prepared to present to the Airline employee:

• Printed air tickets (route - receipts) of Ural Airlines with entry and exit dates;
• Printed pro-visa form (only for citizens of the Russian Federation);
• Confirmation of hotel reservation (if the purpose of the trip is tourism);
• Medical insurance policy for the provision of services abroad;
• A letter from a medical institution (if the purpose of the trip is to undergo treatment);
• Original invitation (if the purpose of the trip is to visit relatives and friends).

In the absence of the above documents, the passenger must fill out a Guarantee Form (Sample).

As a result of document verification, the employee has the right to refuse registration to the passenger.

Keeping up with the times means purchasing air tickets and going through the check-in procedure via the Internet. The advantage is the opportunity to check in two days before departure, while simultaneously choosing the most comfortable seats in the aircraft cabin. Not even too much experienced travelers and users of Internet resources are aware of the convenience and speed of such a service. Now choosing, booking and paying for an air ticket takes just a few minutes, and on the eve of flight departure, passengers can just as quickly and easily register and reserve a specific seat.

Reputable large companies providing services of this kind, information security is at a high level. Ensuring payment security is an important part of online booking organizations. It is in their interests to provide maximum protection to their clients, as they value their reputation. You should choose well-known and user-tested sites:

1. Airlines that allow online check-in and seat selection.
2. Air ticket selection services are an option that allows you to fully carry out all actions related to the planned flight.

By choosing a resource with many years of experience and good reviews, you don’t have to worry that your bank card details, passwords or personal information will be publicly available. The air ticket is sent to the email specified during registration or downloaded directly from the website. Usually a paper version is not required, as airports have a system for tracking electronic plane tickets. All you need upon boarding is a valid passport.

However, airlines and frequent flying tourists still advise printing out the form of the received air ticket to prevent emergency situations. In addition, it is more convenient to remember the date and airport of departure, flight time and other nuances, constantly having a visual reminder before your eyes.

When purchasing airline tickets, the seat is not indicated on the receipt, unlike train tickets, where a specific shelf number is initially purchased. Several years ago, wanting to get the most comfortable seat, passengers tried to arrive at the airport very early, joining the queue at the check-in counter first. In this case, the employee selected the seat according to the client's wishes. Late travelers had to make do with the remaining seats. At the same time, companies often found themselves separated, and even a family flight was not a guarantee of seating in adjacent seats.

After the development and implementation of registration and reservation of seats via the Internet, the need for such actions disappeared. A passenger checking in or booking an airline ticket can select the most suitable seat for himself based on the cabin layout of the aircraft, which indicates the seats available for reserve. The most comfortable seats are those near the windows, near the aisle, and in the closest rows. By booking a flight ticket a couple of months in advance, you can choose the most convenient location.

Sometimes a user choosing seats sees that the most comfortable ones are already occupied. In this case, it is better to arrive for check-in in advance, asking the airport employee to give you one of the good seats. The nuance is that air carriers often release for sale a plan of an aircraft with already occupied places. This happens especially often on flights that are in high demand.

Before planting, these areas are placed tall people, women expecting a child, parents with babies, giving them the opportunity for more free accommodation. But these categories of passengers are not always found on the plane, so the employees usually satisfy the requests of other travelers. Unfortunately, you won’t be able to get such a place by booking online.

Please note that the online reservation service may require a fee. Some air carriers, especially foreign ones, require an additional fee for the service provided. The cost is not too high, but not a penny either; it usually depends on the duration of the flight and is approximately 15-35 dollars.

Reserving seats in advance in a business class cabin can cost about a hundred dollars. It should be noted that booking seats at the “Business” or “Premium” tariff is a pointless waste of money.

Since these comfort classes are already much more expensive than usual, the flight conditions in them are different - all the seats allow you to stretch your legs, recline the back and take a nap.

The easiest way to choose a flight that suits all your parameters is to search for air tickets on websites specially designed for these actions. A big advantage is the selection not only according to given conditions, but also the offer of the most budget or fastest flights, direct or connecting routes.

Processing data from all known airlines takes literally seconds, after which the most relevant options are displayed on the monitor screen. Sorting can be configured according to the user's wishes - by ascending or descending price, travel time, number of transfers, and so on. At the same time, the results of inspections will be issued on neighboring days, where prices may be lower.

In this sense, constantly checking the websites of many airlines is much more difficult and time-consuming. Aggregator sites, which are popular among tourists, are safe in terms of payments and the safety of personal data. The payment for them is the commission paid by the airline if the passenger purchased a ticket for its plane on such a site. Quite often, air tickets on such resources are cheaper than on official websites; this is also due to agreements with air carriers.

The disadvantage of search engines is the inability to track promotional and discount offers from airlines, since they are special cases of changes in the cost of air tickets.

In addition, it is usually not possible to reserve a seat when purchasing flight tickets through search engine sites. But you can contact the organization’s managers by sending them a request. Most often the issue is resolved to the satisfaction of the client.

Checking in online also allows you to select your desired seat on the plane. The check-in system is usually as follows: the airline opens the opportunity to check-in 24-48 hours before departure and closes it 2 hours before the flight. This is done in order to prevent delays for the flight, because it may not be possible to arrive at the airport in a couple of hours, then the person who has checked in will not get on the plane, and his seat will already be assigned to him.

Reservations are made on the website of the relevant airline using the ticket number or reservation code. The procedure is free.

Benefits electronic registration enough:

1. You can arrive at the airport 40-60 minutes before boarding.
2. Upon arrival, you need to go straight to the passport control desk, bypassing the check-in counter.
3. There will be no additional fee to reserve your seat.
4. By starting registration immediately after it opens, you have a good chance of getting a comfortable seat.

In this case, when boarding, you will need a boarding pass in electronic or paper form. It's better to have both options with you. The electronic one is more convenient and faster, but scanners often break down or cannot read the coupon code, so the paper version is also useful.

Passengers with small children or transporting pets will not be able to select a seat during online check-in. However, air carriers, as a rule, leave the most comfortable places yourself.

By registering electronically, you can receive various bonuses and points by spending them, for example, on additional luggage weight.

Sometimes a passenger may not have time to book good place or simply not think about this option. If you find yourself in an inconvenient location, you should look around and see if there are any empty seats left. If yes, then you need to contact the flight attendant with a request for a transfer. If the spaces are unoccupied, there will be no obstacles to movement.

How to book and buy cheap plane tickets

Until recently, you could only buy flight tickets at the airport. This caused discomfort because there was no choice of passenger seat. You also need to stand in a long line, wasting a lot of time. Now you can purchase tickets online and choose the most comfortable seat. Each airline has an official website.

What you need to choose a place

To choose a passenger seat in an airliner cabin for a comfortable trip, you can proceed in several ways:

• purchase an electronic ticket;
• choose a place when purchasing documents directly at the airport;
• ask the flight attendant to leave a certain seat for the passenger on board when boarding.

Air carrier employees cannot always remember the requests of each passenger. Therefore, it is better to book a seat on the plane using an electronic ticket. To do this, you will need a computer or a modern gadget with an Internet connection.

Selecting a seat when purchasing a ticket

This is the most convenient option. Airplane seat reservations are made directly on the airline's website. To do this you need to do the following:

• go to the company’s Internet resource;
• book a ticket;
• choose a convenient place for the flight.

The advantage of this method is quick selection and reservation of a place. Despite this, there are certain disadvantages. Some airlines charge an additional fee for selecting a seat on board. It varies between 16-32 dollars. USA.

Some airlines block seat selection that is near emergency exits or in the front rows. It is comfortable to sit on them, as there is enough space in front to stretch your legs and have a great rest. These seats are designed to accommodate pregnant women or those with a child under 1 year old, people with disabilities, and passengers with animals.

Important! Passengers traveling with children over 1 year of age are prohibited from purchasing tickets near emergency exits. A child may pull the emergency door handle. This will lead to depressurization of the interior.

If you were unable to select a seat on the plane when purchasing a ticket, you can do so upon arrival at the airport. To do this, you need to tell the airline employee your wishes at the check-in counter.

The passenger needs to know that choosing a comfortable seat on board an airliner can only be done after booking a ticket on the company’s official website. Other online resources that offer tickets at a reduced price do not have this option.

Selecting a seat during online check-in

The advantage of this method is that you can book a passenger seat from any convenient location. To do this, you will need access to the Internet and the ability to print a ticket.

Online registration of seats on the plane begins one day before departure. And it ends 45-60 minutes before it. The passenger independently chooses the most convenient seat.

Main advantages:

• no need to come to the airport several hours before departure to check in;
• no need to stand in line;
• It is enough to go through passport and customs control.

Important! After completing online check-in, the passenger must print a boarding pass containing the reserved seat.

In addition to the visible advantages, there are also disadvantages. Some airlines do not allow online check-in and seat selection for passengers with pets, small children, or luggage.

It is worth noting that some foreign airlines provide online check-in for passengers with luggage. At the same time, they increase the norm to 7 kg. These are nice bonuses for buyers.

Note! In any case, you must arrive at the airport in advance to check in your luggage. It must be weighed and handed over at a special counter.

To start online check-in, you need to go to the official website of the air carrier. Each ticket contains a reservation number. It is entered in the appropriate field in the window that opens. A diagram of the interior will open in an additional window. All that remains is to select a suitable place by indicating its number in the appropriate field.

It happens that convenient places are occupied. The air carrier books them independently. These seats accommodate passengers with children, disabilities, and animals. It is better to arrive at the airport in advance and ask at the check-in desk to reserve a specific seat.

Through mobile offers

Airlines are developing official Internet resources. Anyone can use them. For greater user convenience, special mobile applications are provided. They are also company websites. They must be downloaded to a gadget that is connected to the Internet.

They are designed for the following:

• reservations;
• purchasing tickets;
• registration of insurance;
• online registration;
• obtaining information on the status of all air carrier flights;
• checking account balance " Bonus miles"if the company has announced such a promotion;
• obtaining information about airport services.

These apps are quite easy to use. You need to follow the same steps as when booking seats on the company’s official website. The passenger will need a ticket number. It is indicated in the appropriate field. After this, a window will open on the gadget’s screen in which a diagram of the interior is presented. You just need to click on the place you like. After that, confirm your choice.

Please remember that booking a seat through mobile apps can be expensive, just like on official websites. Best to book seat through Internet intermediaries.

Each airline has its own seat markings in the aircraft cabin. So, for example, places 1E and 1B can indicate several options at once: near the aisle and the porthole. Beforehand, it is better to independently look at an additional explanation of the seat markings on the company’s website.

Places near kitchen and sanitary facilities are considered crowded. The aisle seats are also uncomfortable. Especially for passengers who prefer to sleep during the flight.

Interesting fact! According to statistics, the smallest number of tickets are purchased for flights during lunch hours. This can be used to get the most convenient location.

If you were unable to select a seat during online check-in or when purchasing a ticket, you can do this directly at the airport. To do this, you need to inform the air carrier employee about the most convenient place for the passenger that he has chosen for the flight.

If the place is booked incorrectly, you can still correct the situation. You need to check in for the flight, board the plane, and wait for the message from the flight attendant “Boarding complete.” After that, ask him to take another free seat. As a rule, passengers are not denied this.

Azimuth Airlines offers passengers the opportunity to choose their seat on board the aircraft. You can choose your preferred seat either directly at the departure airport at the check-in counter, or in the airline’s online services.

At the departure airport:

“Priority” and “Priority+” are a new service with additional amenities. The passenger who has used the service, choosing a seat at will, is seated in the front part of the cabin.

“Priority+” - selection of a seat on the 1st-3rd row of seats with reclining backs and an increased distance between the rows, with expanded legroom and placement in the front part of the aircraft cabin.

“Priority” - choice of a seat in 4-5 rows of reclining seats located in the front part of the aircraft cabin or a seat in 6-20(21) rows.

Services are provided for an additional fee and are issued at the ticket office of an authorized agent at the airport at the check-in stage no earlier than 3 hours before flight departure.

• “Priority+” - 1,400 rubles including VAT.
• “Priority” (4-5 rows of seats) - 600 rubles including VAT.
• “Priority” (6-20/21 rows of AC block seats) - 600 rubles including VAT.

In online services:

Selecting a seat on an airplane is a paid service that gives the passenger the right to choose a seat in the airline’s online services. The service is provided only on regular flights of Azimuth Airlines on routes available for online check-in.

Seat selection is available in the following online services:

1. During the process of issuing an air ticket. The service is available regardless of the time before departure during the entire period of sale of air tickets. But at the same time, there remains the need to go through the passenger registration procedure for the flight.

2. During the online check-in process with simultaneous check-in for the flight. Online check-in begins 24 hours and ends 3 hours before flight departure.

In online services, a fixed fee is charged for the service under the following conditions:

• Seats in rows 1-3 ** - 1,200 rubles* including VAT.
• Seats in 4-5 rows - 500 rubles* including VAT.
• Seats in rows 6-20/21 of the AC seat block - 500 rubles* including VAT.
• Seats in rows 6-20/21 of the DEF seat block - 250 rubles* including VAT.

* When paying online on the website of AZIMUT Airlines JSC with a non-ruble bank card, currency conversion is carried out automatically according to the tariffs of the issuing bank that issued the card.

** The choice of seats on the 1st-3rd rows when issuing air tickets, depending on the aircraft layout, is available subject to issuing class air tickets on a free basis, and during the online check-in process for passengers with class air tickets is also provided on a free basis.

Confirmation of payment for choosing a seat in any of the services is an EMD and an electronic receipt from the processing system, sent to the passenger’s email.

A refund of the cost of the service is made in full if the service is not provided in the following cases:

• Involuntary refusal of a passenger from transportation, provided for by the rules of AZIMUTH Airlines JSC and Art. 227 Federal Aviation Rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees”, approved by Order of the Ministry of Transport of Russia dated June 28, 2007 No. 82 (hereinafter referred to as FAP No. 82);
• Termination by AZIMUT Airlines JSC unilaterally of the passenger air carriage agreement in accordance with Art. 230 FAP No. 82 (except for the case of unilateral termination by the carrier of the contract for air transportation of a passenger on the basis provided for in paragraph 6 of Article 230 of FAP No. 82, in which case the amount paid for the service is not returned to the passenger);
• Voluntary refusal of the passenger from transportation in accordance with Art. 229 FAP No. 82;
• Prompt replacement of aircraft type;
• Prompt flight cancellation;
• Transferring a passenger to another seat during a flight in order to ensure aviation security;
• For other reasons affecting flight safety as decided by an airline representative or crew.

If it is necessary to transfer to another seat, the responsible flight attendant on board the aircraft puts a mark on a paper copy of the EMD, or on the boarding pass, or on the itinerary receipt of the electronic ticket indicating that the service was not provided.

Return cash carried out to the passenger when contacting the airline's Contact Center at the email address infoavia@site with the obligatory provision of:

• return application filled out in free form,
• a scanned copy of an identity document, if necessary, a notarized power of attorney,
• copies of boarding pass,
• copies of a document confirming that the service was not provided during the flight.